C-Store retailers face constant challenges and opportunities everyday not the least of which is training staff to professional standards in all their day-to-day activities.
This Quality goal impacts on everything including adherence to the Law, particularly regarding our We Expect ID mission that product restricted to minors will not be sold to minors. It also touches on many other topics including Workplace Safety, Customer Service, Health & Safety, the handling of hazardous materials and general Loss Prevention.
Our online training system is tailored for the Convenience Store Employee under our brand of “Responsible Retail Training”. It is gaining considerable successes every day across the country and we now have thousands of trained employees that have become certified in various categories working for chain and independent C-store operators.
This work is understandably ongoing and constantly being reviewed and refined. Our training is further evidence of our industry’s commitment to excellence and our overall goal to demonstrate Responsible Community Retailing in every Member location across Canada.
Together we are making it happen - to first-class standards with best practices methodologies.
You will be able to get updates on these important programs right here on our main website.
To review our main We Expect ID information website available in English, French and Korean. Click here.
If you would like to review any of the training courses offered prior to joining, please contact Steve Tennant, Vice President at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Important Notice
– Effective May 15, 2010 all of the CCSA "Responsible Retail Training" courses will only be available to CCSA or Regional association members via our web host: InsightU.
This includes the We Expect ID age-verification training program. The current www.we-expect-id.ca training course will be discontinued. Reports and tracking of employees who have completed the We Expect ID training course to date is still available from CCSA.
Access to the www.ccsa.insightu.com training site is password protected. If you do not have your store/company access code, please contact us at 1-877-934-3968. Our office hours are Monday - Friday - 8:30AM-4:30PM EST.
Online Training
The Canadian Convenience Stores Association has hired InsightU to introduce an expanded online training system for convenience store employees. Our online Internet-based “Responsible Retail Training” allows unlimited employee training and lets store owners track each staff members’ training progress.
The goal is to make training fun and memorable and the program costs are covered under your membership fees.
The training programs offered include:
• We Expect I.D. - age verification training
Teaches employees why and how to ask for age verification and helps protect you by showing due diligence on your part should they fail to check for age verification.
• Safe Habits, Safe People - workplace safety training
Includes best practices for employees working alone or handling money and violence prevention.
• Sweet Spot Selling - customer service training
Teaches employees how to greet customers, handle customer complaints and concerns while showing that their business is appreciated.
• Health and Safety - for each employee
Shows the employee the proper method to ensure the health of the employee and customer with regards to the handling of food and other products.
• WHMIS - hazardous materials training
Provides training for handling such products as propane, fireworks and other hazardous materials.
• Loss Prevention - staff awareness training
Designed to teach your employees to be aware of what is happening in the store to prevent loss through theft.
• Alcohol Training
Specific training for retail employees selling alcohol in any province.
Focusing on the Female Perspective in C-stores
